Terms and Conditions
These terms and conditions apply to all clients of Real Embrace Portugal.
Booking Conditions
Day Tours
Real Embrace Portugal confirms a booking when a client fully pays for it. Once Real Embrace Portugal has accepted a booking and received a payment, the contract between Real Embrace Portugal and the client will become binding
Multi Day Tours
Real Embrace Portugal confirms a booking when a client fully pays it or a 50% deposit pays for it. Once Real Embrace Portugal has accepted a booking and received a payment, the contract between Real Embrace Portugal and the client will become binding.
Client Responsibility
Upon booking, you confirm that you have studied and familiarized yourself with the terms and conditions of Real Embrace Portugal and fully agree to all terms and conditions. You also ensure that you fulfill all requirements set by Real Embrace Portugal and are physically able to follow our instructions and partake in all activities planned for you and operated by us. If you need more time, please get in touch with our office.
Parents and legal guardians take full responsibility for damages caused by passengers they are responsible for. Therefore, children (under 18 years by Portuguese law) can only use the services of Real Embrace Portugal if they accompany parents or legal guardians.
Our Liability & Compensation
Real Embrace Portugal cannot be held responsible for any mishap to yourself or your property, particularly for the consequences of flight cancellations, vehicle accidents, strikes, sickness, Government, customs, or police intervention, or other such happenings amounting to force majeure. By confirming your booking with Real Embrace Portugal, you acknowledge that we have taken all reasonable steps to safeguard our liability in this respect. We reserve the right to suspend passengers from the tours if the passengers are inebriated or show unacceptable or improper behavior.
Cancellation Policy
Cancellations are subject to the following penalties for the total trip price:
- Up to 30 days before the arrival, no penalties are applied. Entrance tickets, third-party activities, third-party Bookings, and transaction fees are exceptions. These will be evaluated one by one depending on each provider’s policy;
- 30 Days to 15 Days before arrival: 20% Penalty;
- Less than 15 days before arrival: 100% Penalty. However, Real Embrace Portugal reserves the right to evaluate the possibility of making a partial refund.
- Cancellation requests must be made by email.
Changes made by clients
Any client changes made after booking and program confirmation will not be refundable. The resulting costs will be considered extras and paid by the clients.
Changes and Cancellations by Real Embrace Portugal
Before you contract with us, we reserve the right to change any facilities or services described in our brochure or website. We also reserve the right to cancel the booking due to weather and other conditions. Any changes are usually minor, and we will advise you as soon as possible. However, if a significant difference, such as a change in departure time, becomes necessary, we will inform you that your tour begins as soon as possible. When a significant change or cancellation occurs, you can accept the change of arrangements, purchase another available tour from us, or cancel your tour. If the booking is canceled, we will refund all payments regarding the tour price. However, we will not refund any personal expenses you may have incurred due to your booking, such as flight payments for land-only tours, travel insurance, equipment purchases, visas, vaccinations, etc.
